Legal Notice and Privacy Policy

In compliance with the Law 34/2002, of the 11th July, on services of the information society and electronic commerce (LSSI), we inform you that:

This website,, is operated by X Controllers Online S.L. with CIF B71325492 and with the address; Katuarri street nº 13. 31013 Ansoain (Navarra), inscribed in the Mercantile Registry of Navarra, volume 1869, folio 99, section 8, sheet NA-37122, inscription 1.

General conditions of use

The present general conditions of use, regulate the terms and conditions of access and use of, property of X Controllers Online S.L. with CIF B71325492 and with address in street Katuarri nº 13. 31013 Ansoain (Navarra), hereinafter referred to as “the Company”, which the user of the Portal must read and accept to use all the services and information provided by the portal. The mere access and / or use of the portal, all or part of its contents and / or services means the full acceptance of these general conditions of use.

Terms of use

The following general conditions of use of the portal regulate the access and the use of the portal, including the contents and the services made available to the users in and / or through the portal, either by the portal, by its users, or by third parties. However, access and use of certain content and / or services may be holden to certain specific conditions.


The company reserves the right to modify at any time the general conditions of use of the portal. In any case, it is recommended that you periodically consult these terms of use, as they can be modified.

User Obligations

The user must at all times respect the terms and conditions established in these general conditions of use of the portal. The user expressly states that he will diligently use the portal and assume any responsibility that could arise from breach of the rules.

Likewise, the user may not use the portal to transmit, store, disseminate, promote or distribute data or contents that are carriers of viruses or any other computer code, files or programs designed to interrupt, destroy or impair the operation of any program or equipment computer or telecommunication.

Industrial and intellectual property

The contents of the Company’s website are the property of the Company.

All rights not expressly granted herein are reserved. Reproduction, transfer, distribution or storage of the contents, in part or in whole, by any means, without the prior written authorization of the Company, is prohibited, except as provided in the following conditions.

The Company allows you to browse its website with your computer and print copies of extracts from said pages exclusively for your personal use and not for distribution, except in case of written authorization from the Company.

All documents on our website may be subject to other conditions, indicated in the same.

The contents of the website of the Company are offered as they appear and according to their availability. The Company does not guarantee the absence of interruptions or errors on its website. The Company reserves the right to revise the page or to prevent access to said page at any time.

The company and its symbols are registered trademarks. Other products or company names mentioned on this page are or may be trademarks of their respective owners.


The user will be solely responsible for any infractions that may be incurred or any damages that may be caused by the use of the website, leaving the company free of any liability based on the use of the service by the user, assuming the user how much expenses, costs and indemnities are requested from the company due to claims or legal actions. The company declines all responsibility for information that is outside this website and not managed directly by its website manager.

In the event that the company is advised of the realization by the user, through the services provided by the company of possible activities that could be illegal against third party rights or constituting a crime, the company may terminate its relationship immediately with the user and take whatever measures are necessary to avoid the continuation of such activities.

The company does not guarantee, in any way, the conditions and correct provision of the products or services offered to users by third parties, which can be accessed through links established on the company’s website.

The company is not responsible for the compliance by these third parties with the regulations in force in our legal system, and especially with respect to the protection of personal data and electronic commerce.

The company shall not be liable for any damages or losses that may arise from interferences omissions, interruptions, telephone breakdowns, computer viruses or disconnections in the operation of this electronic system, caused by causes beyond the company of delays or blockages in use of the present electronic system caused by deficiencies or overloads of telephone lines or overloads in the Internet system or in other electronic systems, as well as damages that may be caused by third persons through illegitimate interference outside the company’s control.


For any questions arising on the interpretation, application and compliance of these conditions and any claims that may arise from their use, the parties submit themselves to the Spanish judges and courts, expressly renouncing any interested parties that may without prejudice to the jurisdiction resulting from the ministry of the law.

Applicable Law

The present conditions will be governed, in any case, by the Spanish legislation. They are expressly submitted to the courts of Navarra (Spain).

Data Protection

In accordance tp the Organic Law 15/1999, of December 13th, about Personal Data Protection (LOPD), the user or client is informed, expressly, of the incorporation of their data obtained as a result of access, navigation or registration in the web page of X Controllers Online SL hereinafter referred to as the “Company”, to files in the company and consents to the Company in order to carry out the processing of personal data that are expressed in these conditions or derived from them, the purpose of carrying out its proper development, compliance and control until its cancellation.

The company is authorized to use such data for commercial purposes, its recipients being the commercial and technical services of the company and being able to send the user or client communications about its products and services.

The user or client, unless stated otherwise by any of the means provided by the company, agrees that its data may be assigned to companies or other companies with which the company subscribes commercial agreements for the purpose of having informed to the user or client of the goods or services that are commercialized, accepting the receipt of information by them on any goods or services that they commercialize directly or indirectly, in the present moment or in the future. This consent to the transfer of data is revocable in accordance with current legislation.

If it is the desire of the company that none of the users or clients of its website receive unsolicited commercial information, if you do not wish to give your consent you can communicate your decision at any time by directing your request, proving your identity, to or at the address Katuarri street nº 13. 31013 Ansoain (Navarra)

This will exclude the personal data of the list that will serve as the basis for commercial communications and will not be ceded to other entities linked to the group your personal data for the purposes above.

In any case, the user or client may exercise at any time the rights of access, rectification, cancellation and opposition.

Terms and Conditions


These General Conditions of Sale regulate the sale of products that are made available to the User on the website (hereinafter “X CONTROLLERS” or ).

Through its website, “X CONTROLLERS” it provides information about its products and offers the possibility of their acquisition.

The products offered by “X CONTROLLERS” consists in the sale and modification of controls and peripherals in order to compete at a higher level in the world of video games; as well as the marketing of other related products and merchandising of its own brand.

Due to the content and purpose of the Website, people who wish to benefit from their services must have the status of “Customer”, which acquires by completing the registration form and following the steps that “X CONTROLLERS” indicates to formalize the purchase.

The condition of Client supposes the adhesion to the Conditions of Use of the version published at the moment in which access to the Web Site.

In any case, there are pages of the Website accessible to individuals or companies that do not register or start a product purchase (hereinafter, “Users”). In this sense, Users accessing these parts of the Website agree to be subject to the terms and conditions set out in these General Conditions, to the extent that they may be applicable.


X CONTROLLERS ONLINE, S.L has its own legal personality,


Registration number I.A.E .: 165320

N.I.F .: B71325492

Registered Office: Katuarri Street Nº 13 – 31013 Ansoain – Navarra, – Spain



The descriptions of the products displayed on the Website are made based on the information provided by the suppliers of “X CONTROLLERS”. However, the information given about each product, as well as the photographs or videos relating thereto and the trade names, trademarks or distinctive signs of any kind contained in the “X CONTROLLERS” website are displayed on is for guidance.


All sales prices of the products offered are indicated in euros, including applicable taxes.

To these prices, shipping costs will be added, which will be invoiced additionally depending on the products ordered. The shipping costs, as well as the values ​​and elements that make up your shopping cart are specified before the buyer validates the order.

The VAT included is the Spanish VAT, whose rate corresponds to that legally applicable to the goods and services sold in Spain; VAT will also apply to member countries of the European Union, as long as the total sales limit established by its authorities (from € 35,000 to € 100,000) is not exceeded.

Sales made to countries not members of the European Union; as well as the Canary Islands, Ceuta and Melilla, in addition to other European territories, are exempt from VAT.

Any modification of applicable taxes will automatically be reflected in the price of the products put up for sale through the website.


Peninsula: € 5.95

Europe: € 9.95

Ceuta, Melilla, Baleares and Canary Islands:  € 8.50

Rest of the world: € 14.95


“X CONTROLLERS” informs the Customer that the number of available units is kept up-to-date with products in stock and availability by our suppliers. Under no circumstances “X CONTROLLERS” will intentionally sell more units than it has or the supplier has reserved.

“X CONTROLLERS” will make every effort to please all its Customers in the demand for the products. However, on occasion, and due to causes not controllable by “X CONTROLLERS” such as human errors or incidents in computer systems, it is possible that the quantity finally served by the supplier differs from the order made by “X CONTROLLERS” to fulfill the orders of Customers.

In the situation of a product not being available after the order has been placed, the customer will be informed by email of the total or partial cancellation of the order. The partial cancellation of the order due to lack of availability does not entitle the cancellation of the entire order; unless determined by law.


The Customer agrees to pay at the time of placing the order. At the initial price listed on the website for each of the products offered will be added the rates corresponding to the relevant shipping costs. In any case, said tariffs will be communicated to the Customer in advance of the purchase.

The ticket or proof of purchase that corresponds to the order in question will be sent once the payment has been confirmed.


Orders can be paid using any of the following alternatives:

TPV Credit Card (Redsys) (Valid for worldwide)


Once the purchase order has been placed at, the buyer will proceed to fully pay the price of the same in the area of ​​payments of the website.

In case of payment by credit card, the transmission of bank data to the bank’s server is done through PayPal’s own payment server, with all the security guarantees provided by the server; without at any time “X CONTROLLERS” having access to the banking data.

“X CONTROLLERS” will not validate a purchase order until the payment servers involved give the payment agreement of the customer. Otherwise, the order will be canceled.

The buyer guarantees to “X CONTROLLERS” that he has the necessary authorizations to use the payment method and type of card chosen when making and registering the order.

“X CONTROLLERS” reserves the right to suspend or cancel any order and / or delivery, regardless of its nature and degree of execution, in case the buyer does not pay in full the amount due or in the event of any incident with the pay.


Once the order is formalized by accepting the Terms of Sale and confirming the purchase process, “X CONTROLLERS” will always send an email to the customer confirming the details of the purchase made.


10.1. Product delivery

“X CONTROLLERS” undertakes to deliver the product in perfect condition at the address indicated by the customer in the order form. In order to optimize the delivery, we thank the Customer to indicate an address in which the order can be delivered within normal working hours.

“X CONTROLLERS” shall not be liable for errors caused in delivery when the delivery address entered by the customer in the order form is not true or has been omitted.

10.2. Delivery term

Shipments will be made through a courier or mailing company. The order placed will be sent between 3 and 25 working days from the confirmation of the payment provided they are products and services in stock from our warehouse (not applicable to collections of customers products).

These deadlines are means, and therefore an estimate. For this reason, they may vary for logistical reasons or force majeure. In cases of delays in deliveries, “X CONTROLLERS” will inform its customers as soon as it has knowledge of them.

The delivery period ends on the first attempt of delivery by the courier company, in the event that the customer is not at the address during the delivery, must arrange a new delivery with the transport agency. In the case of Correos, you will be left with a notification to pick you up at your office.

Each delivery is considered to have been made as soon as the transport company places the product at the disposal of the customer, which is materialized through the control system used by the transport company.

Once the order leaves our warehouse, an e-mail will be sent notifying you that your order has been accepted and is being shipped.

For security reasons, “X CONTROLLERS” will not send any orders to PO boxes or military bases, nor will it accept any orders when it is not possible to identify the recipient of the order and its address.

10.3. Delivery Data, Unrealized Deliveries and Loss

If at the time of delivery the Customer is absent, he must arrange a new delivery with the transport agency. In the case of Correos, you will be left with a notification to pick you up at your office.

If after 7 business days after delivery to the distribution of the order the delivery has not been arranged, the customer must contact “X CONTROLLERS”. In the event that the customer does not do so, after 10 business days from delivery to delivery of the order will be returned to our warehouse and the customer shall bear the costs of shipping and return to origin of the goods, as well as associated management costs.

If the reason for which the delivery was not possible is the loss of the package, our carrier will initiate an investigation. In these cases, the response times of our carriers usually range from one to three weeks.

10.4. Diligence in delivery

The customer must check the good condition of the package infront of the carrier who, on account of “X CONTROLLERS”, make delivery of the requested product, indicating in the delivery note any anomaly that could detect in the packaging. If, after a review of the product, the customer detects any incidents such as damage, breakage, signs of having been opened or any defect caused by the shipment, the customer agrees to communicate it to “X CONTROLLERS” via email before the following 24 hours from delivery. From that moment no incidents will be addressed by that type.


11.1. Customized controls and cases

All “X CONTROLLERS” controls are manufactured and designed according to customer specifications (color, design, name or gamertag, etc). Therefore, once the order is made through, no refund will be accepted, either before or after receiving the product, because it is a personalized good and because it is established in art. 103.c) of Royal Legislative Decree 1/2007 of November 16, approving the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws (hereinafter LGDCU).

11.2. Non-customized products

All non-customized products purchased in “X CONTROLLERS” may be returned and refunded without justification, provided that the Client notifies “X CONTROLLERS” of its intention to return the purchased product (s) within a maximum period of up to 14 calendar days counted from you or a third party appointed by you, other than the carrier, acquired the material possession of the goods.

To exercise the right of withdrawal, you must notify your decision to withdraw from the contract through an unequivocal statement sent to X CONTROLLERS ONLINE, S.L., by any of the following means:

By email to:

By letter to: Katuarri street nº 13, 31013 Ansoain – Navarra (Spain)

You may use the following form of withdrawal form, which appears in the Annex to the LGDCU, although its use is not mandatory:

– To the attention of “X CONTROLLERS ONLINE, S.L.”, address Katuarri street nº 13, C.P. 31013 Ansoain – Navarra

– I hereby inform you that I give up my / we give up our contract of sale of the following goods / services

– Order the / received the

– Name of consumer and user or of consumers and users

– Domicile of the consumer and user or of consumers and users

– Signature of the consumer and user or consumers and users (only if this form is presented on paper)

– Date

To comply with the withdrawal period, it is sufficient that the communication regarding the exercise by you of this right is sent before the corresponding term expires.

Consequences of withdrawal:

In case of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of the additional costs resulting from the choice of a delivery method different from the less expensive mode of delivery we offer) without undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract.

We will proceed to make such refund using the same payment method used by you for the initial transaction, unless you have expressly provided otherwise; in any case, will not incur any expenses as a result of the refund. Notwithstanding the foregoing, we may retain the reimbursement until we have received the goods, or until you have submitted proof of the return thereof, depending on which condition is met first.

You must return or deliver the goods directly without undue delay and, in any case, no later than 14 calendar days from the date you inform us of your decision to withdraw from the contract. The term shall be deemed to have been fulfilled if it returns the goods before the expiration of said period.

You must assume the direct cost of returning the goods, which may be of the same amount as the amount of the shipping costs of the product, as detailed below:

Peninsula: € 5.95

Europe: € 9.95

Ceuta, Melilla, Baleares and Canary Islands: € 8.5

Rest of the world: € 14.95

“X CONTROLLERS” will only accept returns that meet the following requirements:

The product must be in the same state as in which it was delivered.

The shipment must be made using the same box in which it has been received to protect the product. For the case that can not be done with the box with which it was delivered, the Customer must return it in a protective box in order for the product to arrive at the “X CONTROLLERS” store with the maximum possible guarantees.

A copy of the delivery note must be included in the package, where the products returned and the reason for the return are also marked.

“X CONTROLLERS” will inform the customer of the address to which the product should be sent.

Returns and partial cancellations will give rise to partial refunds.


12.1. Controls

In the controls, based on article 123.1 of Royal Legislative Decree 1/2007, dated November 16, approving the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, the seller responds faults of conformity that manifest themselves within a period of two years from the delivery.

12.2. Custom Products

In personalized, or competitive products. By order of the buyer “X CONTROLLERS” performs a modification service of an original control, which is equivalent to a repair, therefore, these modified products have a guarantee of repair of 3 months; as regulated in art. 6.2 of Royal Decree 58/1988, of January 29, on protection of consumer rights in the repair service of domestic appliances.

The guarantee is understood as total on the repair made and will affect all the expenses that may be caused.

12.3. Non-customized products

“X CONTROLLERS” acts as distributor of manufacturers that guarantee that the products that are presented for sale at work correctly and have no defects or hidden defects that could make them dangerous or unsuitable for normal use.

The contractual warranty offered is the one usually granted by the manufacturer. Once the Customer has received the product will have the instructions provided by the manufacturer in its box, sufficient for the correct use and installation of the product and all information about the warranty. No Customer may request a more extensive warranty than the one indicated therein.

The warranty will lose its validity in case of defects or deterioration caused by external factors, accidents, in particular, electric accidents, wear, installation and use not in accordance with the instructions of the Manufacturer.

Products modified or repaired by the Customer or any other person not authorized by the Manufacturer are excluded from the guarantee. The warranty will not be applicable to apparent defects and defects of conformity of the product, for which any claim must be made by the Customer in question within 7 days after delivery of the products. The warranty will not cover products that are damaged by improper use.

If the product is not in conformity with the contract, the consumer and user may choose between demanding repair or replacement of the product, unless one of these two options is objectively impossible or disproportionate. From the moment in which the consumer and user communicate to the seller the chosen option, both parties will have to adhere to it.

The repair or the replacement will be free for the consumer and user. Such free will include the necessary expenses incurred to remedy the lack of conformity of the products with the contract, especially shipping costs, as well as costs related to labor and materials.

The seller responds to the lack of conformity that manifests itself within two years of delivery; except for second-hand products, which will last one year.


Under no circumstances will be liable, within the limits established in the current legal system, for any loss or damage of any kind that is directly or indirectly related to:

1.- The service offered.

2.- The content and the information published in

3.- The content of the MEMBERS ‘accounts.

4.- The use, impossibility of use or the development of the service offered in the WEB by reasons beyond “X CONTROLLERS”.

5.- Any unintentional error or omission in the operation or development of the service of

6.- Any action or investigation carried out by “X CONTROLLERS” or any competent public body to the MEMBERS about the use of or the content published in the same.

7.- Any damage that can be produced in the computer, smartphone, tablet or any other electronic device as a direct or indirect consequence of browsing, unless the applicable legislation on the subject establishes what contrary, in which case the civil liability of “X CONTROLLERS” shall be limited to the legal minimum.

8. The actions, content, information or data of third parties used by MEMBERS with or without consent.


If any part of these conditions of service were contrary to law and therefore invalid, this will not affect the other provisions in accordance with law. The parties undertake to renegotiate those points of the service conditions that are void and to incorporate them into the rest of the conditions of service.


This site is located and operated from Spain. All matters relating to this site are governed by Spanish law and submitted to the jurisdiction of the competent Courts and Tribunals of Spain, without the principles on conflict of laws are applicable. In those cases where the CLIENT does not have the status of consumer or user, or has a domicile outside Spain, “X CONTROLLERS” and the CLIENT will be submitted to the Courts and Tribunals of Pamplona, ​​expressly waiving any other jurisdiction that could correspond to them.


This site is located and operated in Spain. All matters relating to this site are governed by Spanish law and submitted to the jurisdiction of the competent Courts and Tribunals of Spain, without the principles on conflict of laws are applicable.

In those cases where the CLIENT does not have the status of consumer or user, or has a domicile outside Spain, “X CONTROLLERS” and the CLIENT will be submitted to the Courts and Tribunals of Pamplona, ​​expressly waiving any other jurisdiction that could correspond to them.

If the user decides to use or consult this site from outside of Spain, he should be aware that he does so on his own initiative, and that he is responsible for compliance with the relevant local laws.

The present contract will enter into force and will take effect from the moment in which the acceptance of the recipient or user takes place.

This contract, and therefore the general conditions it incorporates, together with its annexes (if any), in addition to being read at, can be stored, stored and reproduced by the usual electronic or computer means.

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